7 Differences Between OB and Cleaning Service Often Misunderstood

In the workplace, you’re probably familiar with the roles of Office Boys (OB) and cleaning service personnel. These roles are often assumed to have similar responsibilities because they both relate to maintaining cleanliness and comfort in the office. However, did you know there are fundamental differences between the two?

Understanding the differences between OB and cleaning service will help you determine which workforce best supports your office operations. This article explains the main distinctions and gives insight into when to hire an OB or a cleaning service.

Differences Between OB and Cleaning Service

Although both roles aim to maintain a comfortable work environment, there are clear distinctions in tasks, work areas, and systems. Here are the differences:

1. Responsibilities

The first difference between OB and cleaning service lies in their scope of duties. OBs have a broader role. They serve drinks to guests and staff, deliver documents between departments, assist with office needs, and ensure supplies like tissues, soap, and water are available.

Meanwhile, cleaning services are specifically assigned to clean workspaces—sweeping, mopping, cleaning glass, toilets, and keeping the area hygienic. Their primary focus is physical cleanliness of office space and facilities.

2. Work Environment

Perbedaan OB dan cleaning service selanjutnya terlihat dari lingkungan kerja. OB biasanya bekerja di dalam ruang lingkup kantor saja dan memiliki hubungan yang lebih personal dengan staf atau manajerial.  OB dan cleaning service sering terlibat langsung dalam aktivitas internal harian perusahaan.

Cleaning service staff can work both indoors and outdoors—including areas like parking lots, building entrances, and emergency staircases. They may also be placed in non-office environments such as malls, hospitals, schools, and public spaces.

Read Also: 6 Pest Control Skills to Maintain a Pest-Free Environment

3. Number of Personnel

The organizational structure also reveals the difference. Typically, an office may only have one or two OBs responsible for multiple departments, as their duties are more general.

Cleaning service personnel are often deployed in greater numbers, especially in large buildings. Some work in shifts to maintain cleanliness around the clock.

4. Work System

OBs are usually employed directly by the company as permanent staff, working the same hours as other employees and having a closer connection with internal operations.

In contrast, cleaning service staff are generally outsourced. They may have rotating or flexible schedules based on contractual agreements, and they often work as part of a structured team.

5. Uniforms and Equipment

OBs usually wear formal or semi-formal clothing suitable for the office and don’t require special tools to perform their duties.

Cleaning service staff wear specific uniforms that identify their role and use cleaning equipment such as mops, vacuums, and disinfectants, all adhering to cleanliness standards.

Read Also: 7 Benefits of a Positive Work Environment for Employees

6. Training and Certification

OBs are typically trained in basic office etiquette, basic service, and general office procedures, focusing on interpersonal skills and responsiveness..

Cleaning service workers receive technical training in cleaning methods, choosing the right cleaning agents for various surfaces, and safety practices. Many professional providers require certifications in hygiene and occupational safety (K3).

7. Main Purpose

The ultimate goal of OBs is to assist with daily office operations, ensuring smooth workflows and comfort for staff. 

Cleaning service personnel aim to maintain overall cleanliness and health standards in the workplace. Their role is crucial in upholding hygiene and preventing illness.

Read Also: 5 Benefits of Pest Control for the Work Environment

OB or Cleaning Service: Which One Do You Need?

Knowing the difference between OB and cleaning service helps you assess what your workplace truly needs. If you need someone to handle light tasks such as making coffee, delivering documents, or assisting with office supplies, an OB is the right choice.

If maintaining a clean and hygienic workspace is your priority—especially in large or public areas—then a professional cleaning service is more suitable.In large companies, a combination of both is often necessary to ensure ongoing comfort and cleanliness.

Now that you understand the seven key differences between OB and cleaning service roles, it's clear that each plays a unique but complementary part in ensuring a comfortable and productive work environment. Before deciding to hire or use a particular service, it's best to align your choice with your company’s specific needs.

SOS’ Professional Cleaning Service

If office cleanliness is your top concern and you’re looking for a reliable, professional service, SOS is the solution. We offer high-quality cleaning solutions tailored for businesses. Our expert team is committed to sustainability, health, and creating a workplace that supports your team’s well-being.

With SOS maintaining your cleanliness standards, your office will not only look professional but also provide a comfortable and focused environment for everyone. Contact SOS via WhatsApp today to get the best professional cleaning services that fit your company’s needs!